Summary As an essential part of our National Account Support Team (NAST), you will play a pivotal role in ensuring timely and accurate processing of work orders by reviewing documents, updating trackers, managing invoicing exceptions, markups/pricing of service and inspections, and resolving issues. Your ability to resolve the work orders, spot discrepancies, and maintain clear communication across the teams will support our mission to deliver timely and accurate billing while driving operational efficiency. Reports to Lead National Account Support Specialist or National Account Support Supervisor.

Key Responsibilities The following are the essential duties and responsibilities.

Other duties may be assigned.

* Work Order Review & Processing:

Regularly review work orders for accuracy and completeness, ensuring they meet all internal and client requirements before finalizing for invoicing.

* Exception Queue Management: Monitor and resolve items in the exception queue, identifying any discrepancies or issues that may prevent timely processing of work orders and invoices.

* National Account Support: Review completed work orders to identify outstanding issues, resolve discrepancies, and submit Not-To-Exceed (NTE) increases for completed work orders to facilitate timely and accurate markups for billing.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.